Privacy Policy
Buffalo Towing Services — A Division of MCH Enterprises
Last Updated: July 3, 2026
1. Introduction
This Privacy Policy explains how Buffalo Towing Services, a division of MCH Enterprises, collects, uses, stores, and shares information when you visit our website, request a quote, submit a service request, authorize a payment, communicate with us, or receive towing or roadside-assistance services.
By using this website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you provide directly to us, including:
- Your full name.
- Telephone number.
- Email address.
- Pickup, service, and drop-off addresses.
- Vehicle year, make, model, color, identification details, license plate, condition, and approximate weight.
- Information about whether the vehicle rolls, steers, brakes, starts, or shifts into neutral.
- Descriptions of the vehicle problem or requested service.
- Requested service date and time.
- Customer notes and special instructions.
- Payment authorization and transaction information.
- Messages, emails, telephone communications, and service-related correspondence.
- Photographs or documentation of the vehicle, location, existing damage, service progress, or completed work.
3. Payment Information
Card payments and card authorizations are processed through Stripe.
Buffalo Towing Services does not intentionally collect or store complete card numbers, card security codes, or full banking credentials through the towing calculator.
Stripe may collect payment-card details, billing information, device information, fraud-prevention information, and other data needed to securely process and verify the transaction.
Stripe’s collection and use of payment data is governed by Stripe’s own privacy practices and terms.
4. Information Collected Automatically
When you visit the website, certain information may be collected automatically by the website platform or third-party services, including:
- Internet Protocol address.
- Browser type and version.
- Device type and operating system.
- Approximate location based on Internet Protocol address.
- Pages visited and links selected.
- Date and time of the visit.
- Referring website or search engine.
- Website usage, performance, and error information.
- Cookie or similar technology identifiers.
5. Address, Map, and Route Information
The calculator may use Geoapify or another mapping and route provider to provide address suggestions, locate pickup and drop-off addresses, calculate routes, and estimate mileage.
Addresses entered into the calculator may be transmitted to the mapping provider to perform these services.
The mapping provider may process technical information in accordance with its own privacy practices.
6. How We Use Information
We may use information for purposes including:
- Preparing towing and roadside-assistance quotes.
- Reviewing and accepting service requests.
- Dispatching a driver.
- Contacting the customer regarding arrival, delays, service details, payment, or cancellation.
- Locating the vehicle and planning a route.
- Providing towing or roadside assistance.
- Creating and maintaining customer, job, quote, and payment records.
- Processing card authorizations, captures, releases, refunds, and receipts.
- Preventing fraud, unauthorized transactions, abuse, or duplicate requests.
- Documenting vehicle condition and completed service.
- Responding to customer questions, complaints, disputes, insurance claims, or legal requests.
- Maintaining, troubleshooting, and improving the website, calculator, and owner dashboard.
- Complying with legal, tax, insurance, recordkeeping, and regulatory obligations.
- Protecting the rights, property, safety, and security of customers, drivers, the business, and the public.
7. How We Share Information
We may share information with service providers and other parties when reasonably necessary to operate the business or provide the requested service.
These parties may include:
- Stripe for payment processing and fraud prevention.
- Supabase for database hosting, authentication, and backend services.
- Weebly or Square for website hosting and website functionality.
- Geoapify or other map and route providers.
- Web3Forms or other form-delivery providers.
- Email, telephone, or messaging providers.
- Insurance companies, motor clubs, repair facilities, auction facilities, property owners, law enforcement, or other parties involved in the requested service.
- Accountants, attorneys, insurers, technical providers, or professional advisers.
- Government agencies, courts, regulators, or law enforcement when disclosure is required or reasonably necessary.
We do not sell customer personal information for monetary payment.
We do not share customer telephone numbers or text-message consent information with unrelated third parties for their own marketing purposes.
8. Service-Related Communications
By providing your telephone number or email address, you authorize Buffalo Towing Services to contact you about your quote, service request, driver status, arrival, payment authorization, receipt, cancellation, or other matters directly related to the requested service.
Service-related messages may be sent by telephone call, voicemail, email, or text message.
Consent to receive marketing messages is not required to purchase towing or roadside-assistance services.
9. Marketing Communications
Buffalo Towing Services will only send promotional or marketing text messages when the recipient has provided any legally required separate consent.
A customer may ask us to stop marketing emails or text messages at any time.
Stopping marketing messages does not prevent us from sending necessary service, safety, payment, or transaction-related communications.
10. Cookies and Similar Technologies
The website platform and third-party services may use cookies, pixels, local storage, or similar technologies to operate the website, remember preferences, protect security, measure website activity, prevent fraud, and understand how visitors use the website.
Your browser may allow you to block or delete cookies. Blocking certain cookies may prevent parts of the website or calculator from working properly.
11. Data Storage and Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Information may be stored by Buffalo Towing Services and by third-party providers that operate the website, database, payment, mapping, email, form, and communication systems.
No website, transmission method, or storage system can be guaranteed completely secure.
Customers should not send complete card numbers, card security codes, Social Security numbers, passwords, or other highly sensitive information through ordinary email, website forms, or text messages.
12. Data Retention
We may retain customer, quote, job, payment, receipt, photograph, route, communication, and service records for as long as reasonably necessary to:
- Provide and document services.
- Maintain business and customer records.
- Respond to billing questions or disputes.
- Comply with tax, accounting, insurance, legal, and regulatory obligations.
- Prevent fraud and protect the business.
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of when practical and consistent with applicable obligations.
13. Photographs and Service Documentation
We may photograph or document the vehicle, pickup location, drop-off location, vehicle condition, existing damage, loading process, roadside service, completed work, or other job-related circumstances.
This information may be used for service verification, customer communication, insurance, payment documentation, safety, training, quality control, fraud prevention, or dispute resolution.
We will not intentionally use identifiable customer or vehicle photographs for advertising without permission, except where identifying details have been removed or the use is otherwise allowed by law.
14. Children’s Privacy
The website and towing services are not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
A parent or guardian who believes a child has provided information should contact us so the information can be reviewed and deleted when appropriate.
15. Your Privacy Choices
You may contact Buffalo Towing Services to:
- Ask what customer information we maintain about you.
- Request correction of inaccurate contact or vehicle information.
- Request deletion of information that is no longer required for business, legal, insurance, payment, fraud-prevention, or recordkeeping purposes.
- Ask to stop promotional email or text communications.
- Ask questions about how information was used or shared.
We may need to verify your identity before granting access to, changing, or deleting information.
Certain information may need to be retained when required for legal, tax, insurance, payment, dispute, fraud-prevention, or other legitimate business purposes.
16. Third-Party Links and Services
The website may contain links to third-party websites, payment pages, maps, platforms, or services.
Buffalo Towing Services does not control the privacy or security practices of those third parties.
Customers should review the privacy policies of the third-party services they use.
17. Data Breach or Security Incident
If we become aware of a security incident involving customer information, we may investigate the incident, take reasonable corrective steps, cooperate with service providers or authorities, and provide notices when required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, vendors, business practices, or legal obligations change.
The date shown at the top identifies the latest published version.
Continued use of the website after an updated policy is published means the updated policy will apply to information collected after the update, subject to applicable law.
19. Contact Information
This Privacy Policy describes the company’s general privacy practices and does not limit any rights or protections provided under applicable law. Review by a qualified New York attorney is recommended.